09-02-26
From Jill Larson at St. Louis County:
Reaching out to see if any other counties are having difficulty making contact with the Provider Resource Center at MNITs when needing assistance with claims, questions, etc? If not, what has been a successful way to reach a representative?
With the revalidations and high call volume (regardless of when we call) following the prompts leads us to a line that hangs up and tells us to call back another time or reps who can't assist us and transfer us to the line that hangs up. We've attempted to use the provider line and contact forms and haven't been able to make contact with someone who can assist us.
You can either email LarsonJ4@StLouisCountyMN.gov or comment on this post. Thanks!